Travel Blog » Travel Agency Business

Travel Agency Software – The Travel Jungle

admin — Sat, 28 Aug 2010 00:13:55 +0000

s Darwin was one of the most traveled people in history. Can you imagine the commissions his travel agent earned?

How many times have you been held up trying to book a flight or hotel because… “our system is down”. Today, people have no patience for non-functioning travel agency software. In an age when people can book a flight on a cell phone modem, the most important asset a travel agency offers customers is personal service backed up by excellent travel agency software.

Travel Agency System – The Lion Sleeps tonight
Travel Agent system can mean the defense between a happy traveler and angry lion! Travel is a word of mouth business… a happy customer brings more business, an unhappy customer may cost a travel agency dearly. In today’s travel jungle, the unhappy customer is the lion a travel agency should most fear. Poor agency travel software may cause unhappy customers to tell their friends and even write damaging reviews on blogs and forums. the travel jungle the travel agencies with easy to use, efficient travel agency software sleep the soundest.

Travel Agency Software- Survival of the Fittest
Travel agency software that meets both present and future needs is vital. An agency’s products and customers are constantly changing and so must a travel agency’s travel agent software. The competition among competition in the travel and tourism field is fierce and so is Travel Agency Software a fiercely competitive field. Travel agencies offering personal as well as on-line reservations earn higher profit margins. Here are broad travel agent software guidelines for travel agency software needs:

Travel agency software – The Origin of Species
Very easy to use
Flexible commission facilities
Multi-lingual
Multi-currency
Full accounting capability
Full Internet integration
Extensive automated system
Total end to end solution
State-of-the-art technology
Proven reliability & stability

If Darwin was alive to day, his agent would have the best travel agency system money could buy. It’s a jungle out there in the travel business, don’t underestimate the importance of your travel agency software.

Details About Working With an Online Travel Agency

admin — Fri, 27 Aug 2010 02:40:38 +0000

When you are looking to book your next vacation or your next business trip, you may be considering using an online travel agency. Before you decide to do so, however, you should be aware of what to expect from an online travel agency so you can determine how best to match that to your own unique needs. There are several different levels of service in which to classify online travel agencies, the level you need depends on your trip requirements as well as your personal travel and leisure preferences or desires.

Quite simply, you should be able to find an online travel agency that can fulfill any expectation you may have. Whether you prefer self-service travel plans where you do all of your own searching and booking, or a full-service online agency that handles every detail on your behalf, there are many options available. Depending on the type of travel you will be undertaking, there are also various options that you can consider among online travel agencies. Some specialize only in travel packages, while others offer a la carte menus of travel services for you to pick and choose.

There are several expectations, however, that are universal to all online travel agencies. These have to do with the minimum level of service provided and the quality and competitiveness of the types of travel being sold. It is best to qualify the online travel agency on all of these expectations before you choose to enter into partnership with them for the travel you are seeking to plan.

The first universal expectation that you should have for your online travel agency is having a variety of destinations and packages available to choose from. It does not matter what specialty the agency might have, from full-service travel to niche travel such as cruises or unusual destinations. No matter what is being sold, you always want to partner with an agency that provides options. While the first option you see may very well end up being the best choice or the best value, you will have no means of determining that unless other options are available for comparison. Good self-service travel sites will readily offer you comparison information. Full-service online travel agencies should compile that same information and present it to you when you are in the process of making a decision.

The second universal expectation you should have when using an online travel agency is that they offer the same basic types of vacations from more than one carrier or provider. For example, you can choose between two major airlines for the same New York-to-Miami flight leg of your trip. If an online travel agency represents only one brand, they are not truly a travel agency; instead, they are a representative of that brand. If only one brand were offered, customers would have no means of evaluating whether the services and products offered were of value or were worthless. Having a number of providers to choose from when selecting hotel or airfare or cruise line shows that the travel agency is actively updating its site with the best prices and options currently available.

The third universal expectation that you should have for your online travel agency is price competitiveness. Although travel agencies sometimes charge fees to travelers in order to off-set their cost of doing business, those fees must be fair. The charges for the actual travel services you see published through online travel agencies should be no more than what you would pay if you went directly through the provider, and, in fact, less if bundled with other services.

The final universal expectation that you should have for your online travel agency is a service-level guarantee that ensures you get what you pay for and are treated in a courteous and appropriate manner. Online travel agencies should also offer some form of a guarantee for your purchases that no foreseeable action on their part or the part of the service provider will interrupt your travel. They cannot warrant against freak or random occurrences, but they can ensure that their own offerings are solid before offered.

Perhaps the best thing about using an online agency is the availability of customer reviews and feedback you can read before making a final purchase. Another nice convenience, for repeat customers, is the ability to create your own customer profile that allows you to save certain options in your preferences that will streamline future vacation planning. You can save time and hassle by storing any corporate or membership discount numbers, frequent flyer numbers and other pertinent information on your customer profile.

The expectations you hold for the online travel agency you select as a partner may be varied. If they can uphold these four basic standards of quality, you can be assured that you are getting sound representation and the best deals available.

What to Expect From an Online Travel Agency

admin — Sun, 23 May 2010 10:01:58 +0000

If you’re ready to finally take your dream vacation, or if you’re just travelling for work, there are a number of things you can reasonably expect from any reputable online travel agency. Obviously, you don’t just want bare bones service. If at all possible, it’d be nice to have someone you can talk to, a wide range of options, and so on. A quick checklist might read something like this…

Good Customer Service

If you have any questions, you’re going to want them answered, right? An online travel agency should provide some degree of direct, one on one customer service, via email or telephone. Even if you’re just going through a simple, bargain-ticket site, you really should look for a site with a live helpline.

A Wide Range of Options on Flights

A low price is great, but you should also be looking for options. You might not want to fly economy class every time. If you’re planning a dream vacation (or if it’s business travel and you can talk your employer into footing the bill…), you might want to give business or even first class a try. Ideally, an online travel agency should be providing you with a seat on any section of the plane.

Great Deals

This one is kind of obvious. A travel agent’s job, after all, is to find you a great deal. If you want to find the best online travel agency around, you might want to shop around for quotes or customer reviews. ). Some sites let you set up and compare foreign currency calculators for multiple destinations of your choice so you can get a better picture of the total costs of your travel beyond the base package price.

Plenty of Hotels to Choose From

If you’re not going to be spending a lot of time in your hotel room, you don’t really need much but a bed and a television set. On the other hand, if you’re going to be stuck in your room for hours on end, you might want something a little classier. Basically, you want to work with a travel agency who gets you great deals without sacrificing a wide variety of choices. Another benefit to shopping for a hotel online: virtual tours.

Impartiality

A real travel agent is just going to try to find you the very best deals available. They’re not going to try to lean all of their customers towards one airline or another. There are a few so-called “travel agents” out there who are secretly receiving bonuses from certain airlines, but this isn’t a common practice, nor is it encouraged within the travel agency industry. These people represent the exact opposite of what travel agents stand for and should not be associated with the countless honest travel agencies out there.

Quick Flights

Anyone can find you a great deal if they’re willing to book you on a flight with a half a dozen twelve-hour layovers. If you like hanging out in airports, this might not actually bother you, but let’s be honest, most people hate hanging out in airports for hours on end. Ideally, you should be able to get a good price on a flight without a lot of layovers.

Convenient Online Profile

Most online travel agents will maintain a customer profile that allow you to customize your options, track expenses and save preferences in order to streamline future trip planning (for example, you prefer the aisle seat). You can benefit by storing any corporate or membership discount numbers, frequent flyer numbers and other pertinent information to assist with faster and cheaper reservations.

User Generated Experience

An extension of just saving your past purchase data and current itineraries is forward-looking user generated content. There are two types of user generated content: reviews and information posted by other registered travelers, which can be a lot more helpful than the standard marketing-speak; and real-time content requested by the subscriber such as weather forecasts, customized news feeds based on interest keywords, and fare alert services based on the user’s parameters, including a general timeframe (so you can see which travel days cost more or less) and region (e.g., Baltimore to Europe or Denver to the South Pacific).

So Basically…

What you want, really, is a wide variety of options at a good price. It’s not always easy to get the perfect balance. You might have to pay a little extra if you want to avoid a lot of layovers, and you might have to sacrifice business class flying if you want a low, low price. A travel agent’s job is to find a nice compromise between these two goals.

Again, you’re not always going to find the perfect balance. Luxury doesn’t come for free, and a lower price usually comes at the cost of some minor sacrifice. But, if you find a great online travel agent, you might get a better deal than you would expect.